SocialMediaWatcherSocial Media Monitoring & Sentiment Analysis
We help businesses monitor comments on their Facebook and Instagram pages, analyze customer sentiment with AI, and identify critical feedback that requires immediate attention.
Our Service
We provide social media monitoring as a managed service for businesses, with a focus on pharmaceutical and healthcare companies.
Comment Monitoring
We monitor comments on your Facebook and Instagram pages in real-time, collecting customer feedback from all your social media channels in one place.
AI Sentiment Analysis
Every comment is analyzed using AI to determine sentiment (positive, neutral, negative, critical) and identify potential issues such as adverse drug reactions or safety concerns.
Alerts & Reporting
Receive instant alerts for critical comments that require immediate attention. Access a dashboard with sentiment trends, statistics, and detailed reports for your team.
How It Works
A simple, managed process — your team does not need to interact with any technical tools.
Connect Pages
Share access to your Facebook and Instagram pages with our Meta Business account.
We Monitor
Our platform automatically collects and processes comments from your pages.
AI Analysis
Each comment is analyzed for sentiment and flagged if it requires attention.
You Act
Receive reports and alerts so your team can respond to critical feedback quickly.
Data & Privacy
We take data protection seriously. Our platform is designed with privacy and security at its core.
We do not store personal data of commenters — only aggregated sentiment results
We only access pages explicitly shared with our Business account
GDPR compliant — data stored securely in EU (Frankfurt) data center
AI analysis processes comment text in real-time without retaining personal identifiers
Platform Data Usage
We use data from Meta platforms (Facebook, Instagram) solely to provide social media monitoring services to our clients. We analyze comment sentiment to help businesses understand customer feedback and identify urgent issues.
We do not sell, license, or share platform data with third parties for their own purposes. Comment text is processed through a secure AI service acting as a data processor on our behalf — no personal data is retained by the AI service.
Who We Serve
Our service is designed for businesses that need to actively monitor and respond to social media feedback.
Pharmaceutical Companies
Monitor for adverse drug reaction reports, safety concerns, and regulatory compliance in social media comments.
Healthcare Providers
Track patient feedback, identify service quality issues, and respond to urgent concerns quickly.
Consumer Brands
Understand customer sentiment, detect product complaints, and maintain brand reputation across social channels.
About Us
SocialMediaWatcher is a service provided by Webster, spol. s r.o., a digital marketing agency specializing in social media management and monitoring for businesses in the pharmaceutical and healthcare industry. We are based in the European Union and comply with GDPR and Meta Platform Terms.